Smiley Dog Returns & Refunds Policy
At Smiley Dog, we want you and your pet to love our products as much as we do. We take great care to ensure every order reaches you in perfect condition. If for any reason you are not completely satisfied with your purchase, please review our returns policy below.
1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Change of Mind Returns
We understand that sometimes you may change your mind.
If you wish to return a product for this reason, please contact us within 14 days of receiving your order.
To be eligible, the item must be:
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Unused and in its original, unopened packaging
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In the same condition as received
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Accompanied by proof of purchase (e.g. order confirmation or receipt)
Please note that return shipping costs for change-of-mind returns are the responsibility of the customer, and original shipping costs are non-refundable.
3. Faulty or Damaged Items
If an item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order with your order number, details of the issue, and photos if applicable.
Once assessed, we’ll organise either:
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A replacement product, or
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A full refund, including any shipping costs.
Smiley Dog reserves the right to inspect the product before approving a replacement or refund.
4. How to Return an Item
To initiate a return, please email our team at info@smileydog.com.au with:
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Your order number
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The product name and reason for return
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A photo (if the item is faulty or damaged)
We’ll reply with return instructions and the appropriate return address.
5. Refunds
Once your return has been received and inspected, we’ll notify you via email of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
6. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Any opened or used grooming products
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Sample or promotional items
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Gift cards or vouchers
7. Need Help?
If you have any questions about your order or our returns process, please contact us at
📧 info@smileydog.com.au
We’re here to help and will do our best to ensure you’re completely satisfied with your Smiley Dog experience.