Privacy Policy

Smiley Dog® respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your details when you visit our website or interact with our products and services.

1. Information We Collect

We may collect personal information you voluntarily provide to us, such as:

Your name and contact details (including email, phone number, and postal address)
Order and payment details
Demographic information such as postcode, preferences, and interests
Information provided in customer surveys, competitions, or promotions

We may also automatically collect limited non-personal information (such as website usage and traffic data) through cookies and analytics tools.

2. How We Use Your Information

We collect and use your information to:

Process and deliver your orders
Communicate with you about your purchases or enquiries
Improve our products, services, and website
Send updates, offers, and product news (only if you’ve opted in)
Conduct surveys, promotions, or market research
Customise your online experience to better suit your preferences

You can unsubscribe from marketing emails at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. Protecting Your Information

Smiley Dog® takes reasonable steps to ensure your information is kept secure.
We use appropriate physical, electronic, and managerial measures to protect against unauthorised access, alteration, or disclosure of your personal data.

4. Sharing Information

We do not sell, lease, or distribute your personal information to third parties except when:

Required by law;
Necessary to complete your order (for example, with trusted delivery or payment partners); or
You have provided explicit consent.

All third parties engaged by Smiley Dog® are required to handle your information responsibly and in line with Australian privacy laws.

5. Cookies and Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies may collect information such as pages visited and time spent on the site.

You can manage or disable cookies through your browser settings, though this may affect certain features or functions of our website.

6. Links to Other Websites

Our website may contain links to other websites. Once you leave our site, Smiley Dog® is not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policies of any external websites you visit.

7. Access and Correction

You have the right to access, update, or correct your personal information at any time. If you believe any information we hold about you is incorrect or incomplete, please contact us and we’ll promptly correct it.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Smiley Dog®
PO Box 1, Woori Yallock VIC 3139
Phone: 0437 144 809
Email: sales@smileydog.com.au